Basic contact details
This may include your name, email address, phone number, and other basic contact information you choose to provide.
Legal
Privacy Policy
This Privacy Policy explains how Ser0 and Lloyd Advocates collect, use, store, and manage personal information through this website.
Overview
How information is handled
Ser0 is a self-hosted platform. Information submitted through this website is handled directly through systems controlled by Ser0 rather than being run as a third-party cloud platform. Different parts of the site collect different types of information depending on what service or product you are using.
By using this website or submitting information through it, you acknowledge that the information you provide may be stored and reviewed for legitimate business, service, support, order management, and advocacy assessment purposes.
What may be collected
Information collected through the website
Depending on how you use the website, the following kinds of information may be collected:
Order and payment-related details
For store purchases, this may include product selections, shipping details, order notes, and payment-related status information.
Advocacy assessment submissions
For Lloyd Advocates enquiries, this may include personal details, timelines, supporting facts, records, dispute summaries, and other information submitted for feasibility assessment.
Basic technical and site-use data
Standard server and request information may be logged for operational, reliability, and security purposes.
Use of information
Why information is used
Information collected through this website may be used for the following purposes:
To respond to enquiries
Information may be used to review submissions, reply to enquiries, and assess whether a matter or request is suitable to take on.
To process purchases and manage orders
Information may be used to create, track, update, and manage store orders and related communication.
To manage the website and services
Information may be reviewed inside internal admin systems to manage submissions, product sales, and operational workflow.
To maintain reliability and security
Basic technical records may be used to protect the system, investigate issues, and maintain site integrity.
Advocacy submissions
Sensitive and case-related information
Advocacy submissions may contain sensitive, personal, dispute-related, or legally relevant material. That information is submitted voluntarily by the user for the purpose of having the matter reviewed for feasibility, support, or possible engagement.
Submitting an advocacy form does not automatically create a formal advocate-client relationship, and submission of information does not guarantee that the matter will be accepted.
Advocacy submissions may be reviewed internally, marked as new, reviewed, accepted, or declined, and may be deleted where appropriate for privacy, record management, or operational reasons.
Storage
How data is stored
This platform is self-hosted. Website submissions, order information, and advocacy submissions may be stored in internal site data files and related administrative systems controlled by Ser0.
While reasonable care is taken to manage and secure information, no system can be guaranteed to be completely risk-free. You should avoid submitting unnecessary information that is not relevant to your enquiry.
Third parties
When information may be shared
Ser0 does not sell personal information submitted through this site.
Some information may be handled through third-party providers where needed for site operation or payment processing. For example, payment processing for store purchases may involve Stripe or other payment services used by the site.
Information may also be disclosed where required by law, where reasonably necessary to protect legal rights, or where needed to deal with fraud, abuse, or security concerns.
Access and correction
Your information
If you want to ask about information you have submitted, request correction of obvious errors, or raise a privacy-related concern about information held through this website, you can contact:
General: ser0_404@proton.me
Advocacy: LLOYD_ADVOCATES@proton.me
Updates
Changes to this policy
This Privacy Policy may be updated from time to time as the website, services, admin systems, or legal requirements develop.