Declined or disputed claims
Review of declined claims, cover decisions, and whether the reasoning appears correct based on available information.
ACC Advocacy
Practical support for ACC claims, disputes, and reviews.
This area is focused on helping people understand their ACC situation, organise their records, identify where things have gone wrong, and assess whether the matter is worth pursuing further.
ACC Support Areas
What this area can help with
ACC matters often involve declined claims, treatment disputes, entitlements, and whether the correct process and medical evidence has been considered.
Treatment and support issues
Issues around treatment approvals, rehabilitation, or support that has been delayed, declined, or restricted.
Weekly compensation and entitlements
Problems with payments, entitlements, calculations, or eligibility for ongoing support.
Review preparation and support
Preparing records, timelines, and documentation for review applications and helping assess whether it is worth progressing.
General Advice
Good habits that can strengthen an ACC matter
ACC matters rely heavily on records, medical evidence, and timelines. The clearer and more complete your records are, the stronger your position.
Keep all ACC documents
Save decision letters, emails, medical reports, certificates, invoices, and any communication from ACC.
Track medical evidence
Keep copies of medical notes, specialist reports, referrals, and any documentation that supports your condition.
Record key dates
Track injury date, claim dates, decisions, treatment approvals, and any changes in status.
Confirm important calls in writing
If ACC says something on a call, follow it up in writing to confirm what was said and create a record.
Case Assessment Form
ACC matter feasibility review
Complete this form with as much detail as you can. The aim is to assess whether the matter appears viable, what records exist, how urgent it is, and whether it is suitable for further work.